Privacy Policy

MR Hotels and Resorts

Effective Date: 05 March 2026

MR Hotels and Resorts ("we", "our", "us") operates the MR Hotels and Resorts Lunchbox Subscription Application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using the application, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you use our application:

Personal Information

When you register or use our services, we may collect:

• Name

• Mobile Number

• Email Address

• Delivery Address

• Payment Information

• Order History

Device Information

We may collect limited technical information such as:

• Device model

• Operating system

• IP address

• App usage data

This information helps us improve the app performance and user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account

• To process food orders and subscriptions

• To deliver meals to your address

• To communicate order updates and notifications

• To improve our services and customer experience

• To provide customer support

3. Payment Information

Payments made through the application may be processed through third-party payment gateways. We do not store your card or bank details on our servers.

4. Location Information

Our application may collect your delivery location to provide accurate delivery services. This information is used only for order fulfillment.

5. Sharing of Information

We do not sell or rent your personal data. Your information may be shared only in the following situations:

• With delivery partners to complete your order

• With payment gateway providers to process payments

• When required by law or legal authorities

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. However, no digital platform can guarantee complete security.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain transaction records

• Comply with legal obligations

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be updated in the application or on our website.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

MR Hotels and Resorts

Email: support@mrhotelsandresorts.com
Phone: +91 863 982 5512
Website: www.mrhotelsandresorts.com